Favor Delivery

Senior UX Researcher

Favor Delivery

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • 🇺🇸 United States

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Job Level

Senior

About the role

  • Plan and execute end-to-end research studies using a variety of methods (user interviews, quantitative surveys, sentiment measurement, MaxDiff, PCA/conjoint), and other research methods to gather insights into user behavior, needs, and preferences within the delivery services domain.
  • Collaborate closely with cross-functional teams (including product managers, designers, engineers, marketers, and data analysts) to identify research objectives, design research plans, and develop user-centric solutions.
  • Create and maintain research artifacts such as research briefs, discussion guides, usability test scripts, and research reports; ensure findings are effectively communicated and documented.
  • Advocate for the user by actively participating in design reviews, brainstorming sessions, design sprints, and other collaborative activities; champion user-centric insights throughout the organization.
  • Present results regularly to cross-team creative peers, engineers, and key stakeholders.

Requirements

  • A degree in the social/behavioral sciences, human-computer interaction (HCI) or a related discipline or comparable formal training, certification, or work experience
  • 5+ years of relevant UX research experience
  • High-level knowledge of qualitative and quantitative research methods
  • Excellent analytical skills with the ability to synthesize complex data and draw meaningful insights
Benefits
  • We offer premium health, vision, dental, and life insurance
  • 401(k) options
  • Favor delivery fee credit
  • H-E-B discounts
  • Unlimited PTO for salaried employees
  • Ample vacation time for all team members
  • Intern(al)ships and Learning Labs for personal growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
user interviewsquantitative surveyssentiment measurementMaxDiffPCAconjoint analysisqualitative research methodsquantitative research methodsdata synthesisuser-centric solutions
Soft skills
analytical skillscollaborationcommunicationadvocacypresentation skillsproblem-solvingcreativitycritical thinkingteamworkuser advocacy
Certifications
degree in social sciencesdegree in behavioral sciencesdegree in human-computer interactionformal training in UX research