Distribution Escalation Consultant
Farmers Insurance
full-time
Posted on:
Location Type: Hybrid
Location: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $89,280 - $159,125 per year
Job Level
Mid-LevelSenior
About the role
- Acts as a primary contact for handling complex issues or concerns from district managers or their staff.
- Coordinates with key business partners and stakeholders to address and resolve escalated issues promptly, efficiently, and effectively.
- Owns the lifecycle of escalations and makes recommendations for improvements that enhance the district manager experience.
- Performs work independently with minimal guidance or direction from a supervisor.
- Serves as a primary contact for handling complex escalated issues received from district managers or their staff.
- Support new District Manager onboarding.
- Look for opportunities to support District Manager performance.
- Manages inbound activities, identifying and consulting subject matter experts as needed.
- Maintains accurate records of escalated issues including relevant details, actions taken, and resolutions achieved.
- Identifies trends, patterns, or recurring issues and makes recommendations regarding improvement opportunities.
Requirements
- High School Diploma or equivalent required
- Bachelor's degree preferred
- 5-7 years of experience in employee relations, customer relations, or similar role required
- Prior experience working in an agency or District Manager office preferred
- Insurance industry experience preferred
- Strong verbal and written communication skills.
- Demonstrated ability to secure 'buy-in' and convince others regarding best approach.
- Goal oriented team player with a positive attitude.
- Excellent time management skills.
- Strong relationship building.
Benefits
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwritten communicationrelationship buildinggoal orientedteam playerpositive attitudetime managementproblem solvingindependent workconsultation
Certifications
High School DiplomaBachelor's degree