Licensed Customer Care Representative – Farmers Service Operations
Farmers Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Idaho, Montana, North Dakota, South Dakota, Utah, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $39 per hour
Job Level
Junior
About the role
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
- Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Receive and respond to inquiries related to insurance matters.
- Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
- Document customer interactions and outcomes thoroughly in system.
- Escalate unresolved issues requiring advanced support for further resolution.
Requirements
- Minimum of 1-3 years customer service.
- 1 year of experience in call center environment or related field preferred.
- Experience providing customer support within a high-volume, complex environment preferred.
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously.
- Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
- Experience with Microsoft Office suite of tools preferred.
- High School Diploma or equivalent required.
- You must hold a valid Property & Casualty Producer/Agent License.
Benefits
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencetechnical aptitudetroubleshootingMicrosoft Office
Soft skills
communicationproblem-solvingcustomer interactiondocumentationescalation
Certifications
Property & Casualty Producer/Agent License