Customer Support

• Provide in-home intervention to children and their families utilizing skill-based, evidence-based practices to help families implement solutions to problems and strengthen families.
• Act as a resource, provider & advocate for families to promote child welfare.
• Provide evidence-based interventions and case management support under contractual responsibilities.
• Utilize collaborative documentation.
• Develop and maintain effective working relationships with community partners including DHHS, medical providers, 'parent partners,' lawyers, therapists, law enforcement staff, school officials, neighbors, fictive kin, emotional supports, and referral sources.
• Maintain an appropriate level of direct contact with families per program requirements and remain available to families 24/7 for crisis intervention as needed.
• Ensure professionalism through role modeling, and respect.
• Utilize own vehicle to travel to work destinations and transport youth as authorized, provide services in the community, or in the primary home of the child and family.
• Report and document emergencies and critical incidents involving family members or staff.
• Participate actively in individual, group, and organizational supervisions/trainings.

Family Support Specialist

B2B Customer Care Associate

Customer Service Representative, Employee Benefits

Director, Customer Support

Field Customer Care Specialist

Field Customer Care Specialist