Customer Support

• Provide information about on-site parking management during telephone customer interactions
• Responsible for complaint handling of parking users' inquiries by phone
• Handle inquiries from parking users received via daily mail, email or fax
• Support the quality and data-protection review of documented parking transactions
• Onboard and train new customer service employees
• Act as main point of contact for employees, regional management and the head of customer service
• Process complex issues as a second-level case handler
• Compile and provide all master data relevant to customer service

Customer Service Representative, 2nd Level Support

Working Student, Customer Service

Customer Service Representative, 1st Level Support

Kundenservice Mitarbeiter, 1st Level Support

Student Assistant, Inbound Customer Service – 20 hrs/week