Manager

• Work closely with our Technology Consulting engagement teams, including Engagement Partners, on identifying and resolving quality and risk management concerns
• Be pro-active in identifying and driving forward initiatives which help to streamline processes and mitigate risk for the business
• Develop and deliver training on Quality and Risk Management areas, to include training on how best to manage and mitigate the risks involved in delivering technology related services
• Assist engagement teams when they are setting up new clients and new engagements to include – completion of Client Acceptance and Engagement Acceptance within EY’s Risk Management Tools preparation for oversight committees e.g., IT and Managed Services
• Preparation and issuing of communications and insights to the business and partner group
• Preparation of monthly Quality and Risk Management reports for the business
• Review client contracts / engagement letters to identify commercial areas where such contracts could be strengthened.
• Assist team with performance of in-flight Delivery Excellence engagement reviews. This will involve meeting with engagement teams to understand how the engagement is being managed, and to understand what governance is in place e.g. change management, programme board reports etc. This will also involve sharing examples of leading practice to help teams ensure that they are delivery quality work and limiting the risk of anything going wrong on the engagement
• Liaise with internal Risk Management teams on an ongoing basis to include Independence, Legal, Financial Crime and Risk Management
• Help advise our client engagement teams on how to manage and mitigate the risks which arise when delivering professional consulting services.
• Work in partnership with other internal stakeholders and work collaboratively to help shape how we identify and manage enterprise-wide risks, providing risk and quality solutions to the business.

Quality Support Manager

Workday Engagement Manager

Manager – Board Support Services COE