Senior Consultant – ServiceNow, Enterprise Service Management (ESM)
EY
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $102,500 - $187,900 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Lead ServiceNow Transformation teams in a rapidly growing area of the business
- Engage with clients and internal teams to ensure successful project delivery
- Interact with business stakeholders to evaluate business models and processes
- Analyze newly implemented technology solutions to verify they meet business requirements
- Collaborate with technical teams to design and deliver system architecture solutions
- Spend your time engaging with clients and internal teams to ensure successful project delivery
- Face challenges that require analytical thinking and problem-solving skills
- Build relationships with clients and understand their needs better through regular travel
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 2 - 4 years relevant ServiceNow project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management
- 3+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
- Ideally, you’ll also have Performance analytics and reporting experience – certifications are a plus
- Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
Benefits
- Health insurance
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off
- Flexible vacation policy
- Time off for designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- Leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowsystem architectureanalytical thinkingproblem-solvingperformance analyticsreportingAI solutionsNow AssistAgenticAI Control Tower
Soft skills
communicationadaptabilityteamworkrelationship buildingdependabilityorganizationleadershipsupervisionclient engagementproject delivery
Certifications
ServiceNow Certified Systems Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist – HR Service DeliveryServiceNow Certified Implementation Specialist – Customer Service ManagementServiceNow Certified Implementation Specialist – Field Service Management