HR Service Delivery Manager – Tech Consulting
EY
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $142,600 - $261,500 per year
Job Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Lead ServiceNow Transformation teams in a rapidly growing area of the business
- Interact with business stakeholders to evaluate business models, processes, and operations
- Gather, understand, and analyze business requirements, translating them into technical specifications
- Analyze newly implemented technology solutions to ensure they meet business requirements
- Collaborate with technical teams to design and deliver system architecture solutions
- Lead workstream delivery
- Track deliverable completion and project status
- Actively participate in client working sessions
Requirements
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off options
- Flexible vacation policy
- EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowHRSDsystem architecturebusiness analysistechnical specificationsproject deliveryrequirements gatheringtechnology solutions analysisprocess evaluationworkstream delivery
Soft skills
executive communicationadaptabilityproblem solvingteamworkrelationship buildingdependabilityorganizationleadershipsupervision
Certifications
ServiceNow Certified Systems AdministratorServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist – HR Service Delivery