EY

Senior Technology Consulting – ServiceNow

EY

full-time

Posted on:

Location Type: Hybrid

Location: Alpharetta • 🇺🇸 United States

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Salary

💰 $55,400 - $113,000 per year

Job Level

Senior

Tech Stack

ServiceNowSOAP

About the role

  • The ServiceNow Senior Analyst will assist in project implementations while driving thought leadership through deep expertise in the ServiceNow platform, its product capabilities, and related technologies.
  • This role involves designing, developing, and maintaining solutions in a client-consulting environment, with a focus on areas such as Financial Services Operations (FSO), Customer Service Management (CSM), Customer Portal, Playbooks, NOW Experience, UI Builder, and Workflow Studio.
  • Assist the technical Lead on implementation project teams, directing other technical consultants and testers.
  • Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software.
  • Direct customers on best practices across ServiceNow products and platforms.
  • Develop Offerings, Solutions, and Designs for product implementations.
  • Deliver Application UI Configuration and Workflow Configuration.
  • Development of client-specific reporting needs, including Performance Analytics.
  • Interface with ServiceNow technical product teams as needed.
  • Prepare all client-facing and internal deliverables that are technology-related.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
  • Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.
  • Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes.
  • Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
  • Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable
  • Willingness to travel a minimum of 20%.

Requirements

  • Minimum 3 years of demonstrated experience as a key technical resource leading the development of solutions in client environments.
  • 3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required.
  • 1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required.
  • Proficiency with Agile project management and delivery methodologies.
  • Demonstrated hands-on experience in technical consulting and client-facing roles required
  • A bachelor's degree from an accredited college or university is preferred.
  • Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD).
  • Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred.
  • Maintain all certifications and micro certifications and continual progression in developer learning plans.
  • Excellent oral and written communication skills with the ability to present and articulately explain technical information.
  • Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs.
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery.
  • Experience with spokes and integration hub
  • Experience with implementing Disputes on ServiceNow FSO is preferred.
Benefits
  • medical and dental coverage
  • pension and 401(k) plans
  • wide range of paid time off options
  • flexible vacation policy
  • designated EY Paid Holidays
  • Winter/Summer breaks
  • Personal/Family Care leaves
  • other leaves of absence

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowCSMFSOAgileREST APIsSOAP APIsPerformance AnalyticsUI ConfigurationWorkflow ConfigurationTechnical Architecture
Soft skills
communicationconsultinginfluencingcollaborationproblem-solvingleadershipclient-facingrequirements gatheringtechnical best practicescontinuous improvement
Certifications
Certified ServiceNow Administrator (CSA)Certified Implementation Specialist (CIS-CSM)Application Developer (CAD)SAFe Product OwnerSAFe ImplementerSAFe AgilistScrum Master