Manager

• Hires, evaluates, and supervises crew.
• Provides guidance and training as necessary to develop crew.
• Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Responsible for delivering software releases relating to the product for the business units, managing the testing, evaluation, and selection of IT vendor products.
• Works with business clients to determine scope, and develops environmental requirements for each project.
• Works closely with management to develop and implement staffing and operational plans.
• Effectively leverages various staffing options and manages a global workforce.
• Participates in the development of short and long term department goals.
• Monitors and reports on service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives.
• Identifies opportunities for continuous improvement and evaluates and recommends appropriate strategies and technologies for building products and delivering services.
• Leads quality initiatives to improve the delivery of service levels.
• Works with senior management in the planning, development, and execution of short and long range goals.
• Presents status, metrics, and department initiatives at meetings with management and project peers.
• Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
• Participates in the development of the department budget.
• Reviews expenses and ensures the department operates within budgetary guidelines.
• Leads the strategy and execution to build, buy, and integrate business technology solutions.
• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.
• Oversees end-to-end IT project planning and execution to ensure alignment with strategic business goals.
• Leads the software development lifecycle (SDLC), ensuring timely and effective implementation of IT initiatives.
• Identifies and mitigates risks throughout the project lifecycle to ensure smooth execution.
• Manages relationships with external vendors and third-party service providers to ensure quality and timely project deliverables.

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