EY

ITAM Operations Executive

EY

full-time

Posted on:

Location Type: Office

Location: Trivandrum • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

SeniorLead

Tech Stack

ITSMServiceNowTableau

About the role

  • Handle end user IT hardware demand identification
  • Ensure the end user IT hardware stock availability at GDS India locations/offices
  • Manage existing process and look for opportunities to improve ITHAM practices
  • Act as an experienced practitioner across all aspects of HAM including processes, organization, tools, data, governance
  • Design and document processes, policies, standards, and process requirements
  • Perform Hardware Asset demand assessment against demand with identifying gaps/risks and optimization opportunities
  • Define practice governance structure and required reports/dashboards
  • Work closely with tools teams (e.g., ServiceNow) to implement processes, controls, dashboard
  • Provide trusted advice on ITAM transformation and technology enablement
  • Collaborate with Finance, Procurement, Talent, Legal, Sourcing, and Compliance teams

Requirements

  • At least 9 years of IT- Hardware Asset Management experience as a practitioner especially around Asset Disposal in SEZ
  • Sound experience of working and collaboration with cross functions to deliver result
  • Ability to design enablers (policies, standards, process, controls, governance, tool requirements) that satisfy GDS India requirements
  • Ability/experience to perform assessment of current state, define target state and prepare roadmap to achieve the target state
  • Good understanding of ITAM tool, like ServiceNow
  • Ability to learn quickly and work independently
  • Bachelor's degree, preferably in Information Systems Management, Engineering or similar discipline
  • Experience working in a large cross-functional team environment
  • Experience in Service Now ITSM and ITAM modules
  • Experience in demand and supply management of end user’s hardware products
  • Experience of IT assets life cycle dealing with procurement/Finance/Facility/Customs/SEZ
  • Confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
  • Excellent communication & interpersonal skills
  • Experience in MS Excel-data management, pivot reporting, analytics
  • Advanced skills in Microsoft Office (Macros, Excel and PowerPoint)
  • Proficient knowledge in regard to business intelligence tools (e.g. Tableau, power BI)
  • Analytical skills and strong organizational abilities.
Benefits
  • Competitive remuneration package
  • Support for flexible working
  • Career development opportunities
  • The freedom and flexibility to handle your role in a way that’s right for you
  • Coaching and feedback from engaging colleagues
  • Development of new skills and career progression
  • Additional health and well-being support
  • Discounts, offers and promotions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Hardware Asset ManagementAsset DisposalDemand and Supply ManagementIT asset life cycleData managementAnalyticsProcess designGovernanceRisk assessmentOptimization
Soft skills
CollaborationCommunicationInterpersonal skillsAnalytical skillsOrganizational abilitiesIndependenceInfluencingRelationship buildingProblem-solvingAdaptability