EY

Senior Service Designer, Fluent English

EY

full-time

Posted on:

Location Type: Hybrid

Location: Katowice • 🇵🇱 Poland

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Job Level

Senior

About the role

  • Conduct user research to gather insights and understand user needs and pain points.
  • Map complex processes and highlight opportunities for improvements.
  • Develop service blueprints, journey maps, and personas to visualize user experiences.
  • Collaborate with stakeholders to co-create service concepts and design solutions.
  • Prototype and test service designs to ensure feasibility and effectiveness.
  • Facilitate workshops and design sessions to engage team members and stakeholders.
  • Analyze service performance and gather feedback for continuous improvement.
  • Stay updated on industry trends and best practices in service design.
  • Define success, apply and monitor metrics

Requirements

  • Bachelor's degree in Design, Human-Computer Interaction, or a related field.
  • 5+ years of proven experience in Service Design, user experience design, or a related discipline.
  • Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite).
  • Strong portfolio showcasing your successful service design implementation.
  • Proficiency in additional languages (e.g., German or French) ideally.
  • Knowledge of User Research, Usability Testing, and Analytics.
  • Knowledge of product management and customer experience
  • Experience in working with prototyping tools and graphical software.
Benefits
  • Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Service DesignUser Experience DesignUser ResearchUsability TestingAnalyticsPrototypingDesign ImplementationCustomer ExperienceProduct Management
Soft skills
CollaborationFacilitationCommunicationStakeholder EngagementContinuous Improvement
Certifications
Bachelor's degree in DesignBachelor's degree in Human-Computer Interaction