Operations

• Monitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments.
• Prompt and efficient triage and remediation of alerts and system notifications.
• Respond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNow.
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards.
• Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization.
• Collaborate with infrastructure and application teams on provisioning, capacity planning, and change implementations.
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis.
• Partner with Change Management to ensure changes adhere to Change Management policies.
• Partner with technical teams on change implementations.
• Analyze system and service trends in support of Continual Process Improvement.
• Develop and document operations center processes and procedures.
• Mentor new team members.
• Stay current on Experian platforms, products, and service offerings.

Data Center Operations Analyst

Mfg Ops Support