Manager

• Develop and solution EXL Mine application.
• Provide production support for the internal and external EXL Mine AND Invoice Tracker application on daily basis.
• Develop AdHoc reports based on the client needs.
• Maintain application monitoring, performance tuning and unit testing.
• Provide architecture level application support on internally and externally developed applications.
• Plan application and infrastructure releases and configuration changes.
• Provide technical leadership, input to application and infrastructure scalability.
• Work with quality assurance team to ensure the product quality.
• Examine potential areas for service improvement and raise proposals with the Senior Manager.
• Interact with internal teams and vendors to troubleshoot and resolve complex problems.
• Follow procedures and policies on change control, security and auditing, release, configuration, problem and incident management.
• Provide timely and expert advice on emerging trends and issues affecting product delivery and support.

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