EXL

Manager – Customer Service Strategy & Planning

EXL

full-time

Posted on:

Location Type: Hybrid

Location: Gurugram • 🇮🇳 India

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Job Level

SeniorLead

Tech Stack

AWSCloudDNSITSMSMTPVMware

About the role

  • Independently engage with business solution teams to understand their requirements for new platform services.
  • Design, implement, and maintain enterprise IT infrastructure, ensuring optimal performance and security in accordance with EXL guidelines.
  • Coordinate with other technology teams to integrate new technologies and services, and lead regular performance tuning and troubleshooting sessions.
  • Oversee cloud and VMware infrastructure deployment and optimization on platforms such as AWS, VMware, and Hyper-V, ensuring cost-effectiveness and security compliance.
  • Lead the implementation of high-availability services to minimize downtime during critical scenarios.
  • Manage upgrade and migration projects to align with EXL security policies.
  • Understanding, adoption, and adherence to IT Service Management standards in an ITIL framework, including incident/change management.

Requirements

  • Bachelors Degree/ Post Bachelor Degree 8 - 10+ Years
  • Experienced on windows server administrations 2016, 2019 & above
  • Windows administration with experience of Active Directory, DNS, GPO, File Server, SMTP, SharePoint, IIS, ADFS, FTP, Tomcat etc.
  • Patch Management Tool administration like WSUS, SCCM and application deployments.
  • Infra and application monitoring.
  • Knowledge of ticketing tool and understanding ITIL process.
  • Root cause Analysis & Problem management
  • Change Management Process
  • People Management
  • SLA Management
  • Technical Writing & reporting skills
Benefits
  • Providing 24x7 Including Weekend Support if necessary

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enterprise IT infrastructurecloud infrastructureVMwareAWSHyper-VWindows Server AdministrationActive DirectoryDNSGPOPatch Management
Soft skills
people managementtechnical writingreporting skillsproblem managementchange managementincident managementcommunicationcoordinationleadershiporganizational skills
Certifications
Bachelor's DegreePost Bachelor DegreeITIL certification