Customer Support

• Respond to customer inquiries via phone (19+ calls daily) and email (100+ emails daily).
• Provide support for online marketplaces (Amazon, Walmart, Sears, eBay).
• Process orders, cancellations, returns, and exchanges.
• Resolve customer complaints with a First Call Resolution approach.
• Maintain SLA standards and ensure timely responses.
• Communicate with freight carriers (FedEx, UPS, USPS) and LTL vendors for shipment tracking.
• Manage ground shipments, ensuring on-time delivery.
• Work closely with suppliers to coordinate orders and inventory.
• Process PayPal payments and manage transaction records.
• Maintain accurate documentation of orders, returns, and customer interactions.
• Analyze customer feedback and suggest process improvements.

Customer Service Representative, Online

Sales & Customer Service Agent

Customer Support Specialist

Litigation Support Specialist

Customer Service, Operations Virtual Assistant

Receptionist, Customer Support Assistant