Sales Representative
UniUni
Customer Service Representative, Online
Exclusively Remote
full-time
Posted on:
Origin: • 🇿🇦 South Africa
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer inquiries via phone (19+ calls daily) and email (100+ emails daily).
- Provide support for online marketplaces (Amazon, Walmart, Sears, eBay).
- Process orders, cancellations, returns, and exchanges.
- Resolve customer complaints with a First Call Resolution approach.
- Maintain SLA standards and ensure timely responses.
- Communicate with freight carriers (FedEx, UPS, USPS) and LTL vendors for shipment tracking.
- Manage ground shipments, ensuring on-time delivery.
- Work closely with suppliers to coordinate orders and inventory.
- Process PayPal payments and manage transaction records.
- Maintain accurate documentation of orders, returns, and customer interactions.
- Analyze customer feedback and suggest process improvements.
Requirements
- Experience: 2+ years in customer service, logistics, or e-commerce support.
- Skills: Strong communication, problem-solving, and multitasking skills.
- Tech-Savvy: Comfortable using CRM systems, email platforms, and online order processing tools.
- Time Management: Ability to handle high email/call volumes efficiently.
- Industry Knowledge: Experience working with US & Canadian customers and freight vendors is a plus.
- Preferred Qualifications: Experience handling e-commerce platforms (Amazon, Walmart, eBay).
- Background in logistics coordination or vendor relations.
- Ability to work independently in a remote environment.
