Customer Support

• Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
• Provide online learning platform and academic course help.
• Support timely resolution of technical issues.
• Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
• Proactively identify and escalate complex or recurring issues for further investigation and resolution.
• Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources.
• Stay updated on best practices, technology, and trends in student affairs as it relates to student support.

Student Support Specialist

Customer Support Representative

Customer Experience Team Lead

Customer Experience Manager – Business Banking

Customer Experience Representative

Claims Support Specialist II