Onboarding Coordinator
ExactCare
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
- Handle inbound calls from both patients and referral sources.
- Accountable for daily and weekly goals for assessments scheduled.
- Communicate effectively with patients.
- Work independently and also as a key member of the entire team.
- Maintaining constant contact with referral sources, field personnel and internal associates.
- Place scheduled assessments on the field representative calendar.
- Document all calls, tasks and appointments in Salesforce.
- Create positive first impression of ExactCare and the unique services we provide.
- Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
- Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
- Other duties as assigned.
Requirements
- Associate's degree or equivalent experience.
- Ability to work 11:30am to 8:00pm ET Monday through Friday.
- Previous sales, marketing, or customer service experience.
- Previous outbound/inbound call center or scheduling experience, preferred.
- Previous cold calling experience, preferred.
- Working knowledge of MS Office and Salesforce (or similar software experience.
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesmarketingcustomer servicecall center experienceschedulingcold callingdocumentationquality assurance
Soft skills
communicationindependenceteamworkgoal-orientedorganizational skillsinterpersonal skillspositive attitude
Certifications
Associate's degree