Renewals Manager
Everway
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, coach, and inspire a team of Renewal Specialists & Managers responsible for quoting and processing renewals for a large portfolio of customers
- Establish a positive, accountable, and high-performing culture within your team, contributing to the overall success and culture of the Renewals organization
- Supervise day-to-day operations to ensure timely quote delivery, SLA adherence, and data accuracy in Salesforce
- Meet or exceed team renewal revenue quotas through proactive customer engagement, follow-up, and ensuring on-time renewals
- Conduct regular 1:1’s and performance reviews for direct reports, providing coaching, feedback, and professional development opportunities
- Act as the in-region escalation point for high-priority customer interactions
- Monitor team performance using dashboards and reports; identify trends, gaps, and opportunities for improvement
- Partner with Customer Success, Sales, and Revenue Operations to ensure alignment on renewal strategy and account handling
- Demonstrate a curiosity mindset—continuously seeking ways to improve operations, workflows, standard operating procedures, and documentation in partnership with other leaders
- Support the hiring, onboarding, and training of new Renewal Managers & Specialists, ensuring quality ramp-up and retention
Requirements
- 3–5 years of experience in customer operations, renewals, sales or sales support leadership roles
- Demonstrated success in meeting revenue or performance quotas in a renewals or sales support environment
- Proven track record managing high-volume transactional processes with measurable KPIs
- Proven ability to coach and apply advanced customer engagement skills, including discovery, consultative questioning, objection handling, and managing challenging or frustrated customers
- Strong interpersonal and communication skills
- Experience conducting performance reviews, managing and developing team members
- Highly organized and analytical, with strong attention to detail and process improvement mindset
- Proficient in Salesforce or other CRM platforms; comfortable working with reporting tools and dashboards
Benefits
- Competitive salary with bonus opportunities
- Flexible work schedules
- Comprehensive health and wellness benefits
- Flexible time off plans
- Career growth through development programs
- Collaborative, innovative culture where ideas matter
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer operationsrenewalssales supportperformance quotastransactional processescustomer engagementobjection handlingperformance reviewsprocess improvementdata accuracy
Soft skills
leadershipcoachingcommunicationinterpersonal skillsorganizational skillsanalytical skillsattention to detailcuriosity mindsetteam developmentcustomer relationship management