Client Success Manager
EverService Holdings, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
JuniorMid-Level
Tech Stack
WordPress
About the role
- Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and iLawyer Marketing
- Establish strong working relationships with clients, ensuring their needs and expectations are understood and met
- Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies
- Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics
- Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement
- Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
- Provide data-driven marketing recommendations and propose tailored solutions based on client goals
- Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success
- Build and maintain long-term client relationships to ensure satisfaction and account retention
- Proactively engage with clients to anticipate their needs and prevent potential issues
Requirements
- 2+ years of hands-on Account Management or client-facing experience, preferably within a small to mid-sized legal marketing agency
- Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field
- Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns
- Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing, demonstrating a comprehensive understanding of the digital landscape
- Proficiency with Content Management Systems (CMS) like WordPress required
- Knowledge of website analytics, tracking tools, and performance optimization is a plus
- Ability to work in a collaborative environment and engage with cross-functional teams
- A genuine passion for client success, with a focus on providing exceptional service
Benefits
- Remote-First Environment
- Medical, Dental, & Vision Insurance
- Company 401(k) Matching
- Monthly Phone & Data Stipend
- Paid Vacation & Sick Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Account Managementdigital marketingSEOpaid mediasocial mediaemail marketingcontent marketingperformance optimizationdata analysisanalytics reporting
Soft skills
communicationrelationship buildingcollaborationclient engagementproblem-solvingservice orientationteamworkadaptabilityproactive approachanalytical thinking