Customer Success Manager

• Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and iLawyer Marketing
• Establish strong working relationships with clients, ensuring their needs and expectations are understood and met
• Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies
• Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics
• Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement
• Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
• Provide data-driven marketing recommendations and propose tailored solutions based on client goals
• Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success
• Build and maintain long-term client relationships to ensure satisfaction and account retention
• Proactively engage with clients to anticipate their needs and prevent potential issues

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