Engineer

• Design, configure, and optimize contact center solutions on the NICE CXone platform to meet business needs.
• Set up and manage agent profiles, call routing strategies, IVR systems, queues, and reporting tools on NICE CXone.
• Customize platform features for improved efficiency, customer satisfaction, and operational effectiveness.
• Leverage AI-based routing, real-time analytics, and automation features to enhance agent performance and customer experience.
• Provide technical support for the NICE CXone platform, addressing issues related to system configurations, integrations, and call flow designs.
• Work closely with business leaders to understand requirements, identify opportunities for improvement, and drive the configuration of the NICE CXone platform accordingly.

Senior Voice Engineer

Senior SOAR Engineer – Splunk SOAR

Associate Engineer

Engineer III – Transmission Planning

Senior Substation Physical Engineer

Substation Physical Engineer