Manager – FP&A
Everise
full-time
Posted on:
Location Type: Office
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the budgeting, forecasting, and long-term planning processes for Contact Center / BPO operations.
- Develop and maintain financial models to analyze revenue, costs, and profitability across clients, sites, and service lines.
- Provide variance analysis, identify key drivers of performance, and recommend actionable insights to leadership.
- Partner with Operations, Workforce Management (WFM), and Business Leaders to align financial plans with staffing and capacity strategies.
- Collaborate with Workforce Management to optimize labor costs and ensure staffing efficiency.
- Evaluate cost structures, pricing strategies, and client profitability to support decision-making.
- Track and analyze key performance indicators (KPIs), including revenue per FTE, cost per call, and utilization rates.
- Support pricing and contract negotiations by modeling different scenarios and assessing financial impact.
- Prepare financial reports and dashboards for senior leadership, providing insights into trends, risks, and opportunities.
- Automate and improve financial reporting processes for increased efficiency and accuracy.
- Conduct ad hoc financial analysis to support strategic initiatives, cost-saving efforts, and business expansion plans.
Requirements
- 5+ years of WFM / FP&A experience, preferably in a Contact Center, BPO, or service-oriented business.
- Strong proficiency in financial modeling, forecasting, and scenario analysis.
- Expertise in Excel, financial planning tools (Anaplan, Adaptive Insights, or similar), and BI/reporting tools.
- Experience working with Workforce Management teams and understanding of labor planning.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial modelingforecastingvariance analysiscost analysispricing strategiesKPI trackingad hoc financial analysisbudgetingprofitability analysisscenario analysis
Soft skills
collaborationcommunicationleadershipanalytical thinkingproblem-solvingstrategic planninginsight generationdecision-makingorganizational skillsefficiency improvement