Customer Support Manager
everii Group
full-time
Posted on:
Location Type: Hybrid
Location: Frankfurt am Main • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Onboarding by the team and existing video and online documentation
- Customer communication for two software solutions
- Handling of inquiries and prioritization
- Independent work with software solutions
- Cross-team ticket resolution
- Driving customer satisfaction through empathetic communication
Requirements
- Technical understanding
- Quick comprehension and interest in IT and business processes
- Excellent communication skills
- Empathy and understanding for customers
- Team player with a willingness to learn
- Fluent German and solid English skills
- Prior experience in an agency environment is a plus
Benefits
- Technical equipment for remote work
- Hybrid working model
- Trust-based working hours
- Opportunity for autonomous work
- Continuous learning across both areas
- Flat hierarchies
- Fast decision-making processes
- Scope to shape your role
- Modern office in the heart of Frankfurt/Hamburg with fresh fruit, coffee, chilled drinks and a weekly breakfast
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical understandingIT processesbusiness processes
Soft skills
excellent communication skillsempathycustomer understandingteam playerwillingness to learn