EverCommerce

Customer Success Specialist

EverCommerce

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $40,000 per year

Job Level

JuniorMid-Level

About the role

  • Focus on our brand, Socius Marketing.
  • Have hands-on experience with customer communication and support our internal teams by managing customer requests.
  • Reports to the Senior Manager of Customer Success.
  • Work independently but communicate clearly for those who need to understand what you have completed.

Requirements

  • 2+ years’ customer support experience with ticketing responsibilities
  • 1+ year experience working frequently with Jira, Salesforce, or similar ticketing software platform
  • 1+ year inbound customer support phone experience
  • Demonstrated general aptitude for learning systems
  • Strong verbal skills. Ability to effectively communicate with customers on inbound and outbound support calls
  • Strong writing skills. Ability to write clear and concise ticket notes and use email effectively to provide information to others regarding support issues
  • Organized, detail-oriented individual capable of following and enforcing processes while maintaining an empathetic and collaborative mindset
  • Critical thinker who displays the ability to think, reason, learn, and solve problems
  • Ability to learn and apply knowledge of new industries and business models quickly
  • Must be friendly, professional, easy to work with and committed to providing support excellence to our customers
  • Ability to multitask and re-prioritize tasks based on customer need
  • A team player who performs well independently.
Benefits
  • Great health insurance, long-term disability insurance, and life insurance.
  • 401k matching
  • Company-wide events and happy hours.
  • Kind, team-oriented work environment.
  • Unlimited FTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportticketing responsibilitiesinbound customer supportwriting skillscommunication skillsproblem solvingmultitaskingprocess enforcementsystem learning
Soft skills
organizeddetail-orientedempatheticcollaborativecritical thinkingfriendlyprofessionalteam playerindependent work