Product Support Specialist
EverCommerce
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $50,000 per year
Job Level
Junior
About the role
- Manage and resolve customer questions and issues via phone, email or chat
- Take ownership of customer issues reported and seeing problems through to final resolution and root cause with full resolution confirmation from the customer
- Develop client’s end user software skills
- Follow standard procedures for proper escalation of unresolved issues
- Remain knowledgeable on all Service Fusion products
- Consistently meet or exceed performance metrics
- Administer value of product
- Collaborate with peers and clients on projects
- Drive continuous improvement of software
Requirements
- 1 year of customer service or technical support is required; a bachelor’s degree is a plus
- Operational experience preferred: ideally has worked in technical support for 1+ years at a software development company using a SaaS platform.
- Strong verbal, written and chat communication skills
- Technically savvy
- A clear understanding of computer software
- A clear understanding of web applications
- A clear understanding of mobile apps and devices
- Excellent troubleshooting skills
- Demonstrated experience in office administration, file maintenance, data entry, spreadsheet analysis, and reporting
- Demonstrated excellent interpersonal ability, problem-solving, flexibility/adaptability, multi-tasking, communication, research, analysis, and time-management skills
- Knowledge of QuickBooks and Excel is a plus.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supporttroubleshootingdata entryspreadsheet analysisreportingsoftware skillsweb applicationsmobile appsSaaS
Soft skills
communicationinterpersonal skillsproblem-solvingflexibilityadaptabilitymulti-taskingresearchanalysistime-management
Certifications
bachelor's degree