Digital Delivery Analyst
Euromonitor International
contract
Posted on:
Location Type: Hybrid
Location: Vilnius • 🇱🇹 Lithuania
Visit company websiteSalary
💰 €28,000 - €33,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide support to all users across the Euromonitor digital product portfolio
- Help clients and colleagues to solve their issues with the use of the systems
- Record and respond to requests using the support system
- Maintain ownership of issues until a satisfactory resolution is obtained
- Escalate issues appropriately to other team members or teams
- Document investigations and fixes on the system
- Build documentation and KBAs to share knowledge across the team
- Participate in team meetings when required
- Execute project work as agreed with management
Requirements
- Excellent communication skills – both verbal and written English & Lithuanian
- Strong organizational skills
- Can collaborate well with a team
- Demonstrated experience of providing high quality customer support
- Experience supporting digital products in a commercial environment
- Knowledge of MS Office/Outlook
- Understanding of digital product architecture (if available)
- Experience troubleshooting web application and network connectivity issues (if available)
- Capability to provide training on support related issues (if available)
- Experience of troubleshooting Windows 10 and 11 (if available)
- ITIL Foundation certification (if available)
Benefits
- Competitive salaries
- Enhanced healthcare
- Pensions
- Generous holiday allowances
- Hybrid working
- Flexible start and finish times
- Two volunteering days a year
- Donation to a charity of their choice
- Extensive training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdigital product supportweb application supportnetwork connectivityWindows 10Windows 11
Soft skills
communicationorganizationalcollaborationcustomer support
Certifications
ITIL Foundation