Customer Support

• Provide Tier 1–Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
• Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
• Escalate critical system issues and coordinate with Workday support or technical consultants as needed
• Conduct root cause analysis for recurring issues and recommend long-term solutions
• Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
• Track system performance and usage trends to identify inefficiencies
• Generate reports on ticket volume, resolution time, and issue categories
• Recommend and implement configuration changes or user training to reduce ticket volume

Workday Support Specialist

Live Support Specialist

Senior Customer Service Analyst

Residential Support Representative

Senior Customer Service Coordinator, Premium Retail Queue – Partnership Servicing

Support Specialist – Tier 1