Workday Support Specialist
eStaff LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $50 per hour
Job Level
SeniorLead
Tech Stack
ServiceNow
About the role
- Provide Tier 1–Tier 3 support for Workday-related tickets, including login/access issues, data discrepancies, and workflow errors
- Monitor and triage incoming tickets using the ServiceNow platform; ensure timely resolution and documentation
- Escalate critical system issues and coordinate with Workday support or technical consultants as needed
- Conduct root cause analysis for recurring issues and recommend long-term solutions
- Maintain a knowledge base of common issues and resolutions to support Tier 1 staff
- Track system performance and usage trends to identify inefficiencies
- Generate reports on ticket volume, resolution time, and issue categories
- Recommend and implement configuration changes or user training to reduce ticket volume
Requirements
- At least 8 years of experience providing Tier 1–Tier 3 support for Workday systems
- Prior experience supporting Workday in a public sector or large enterprise environment
- Familiarity with ServiceNow and ticketing workflows
- Strong analytical and troubleshooting skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Workday supportTier 1 supportTier 2 supportTier 3 supportroot cause analysisdata discrepanciesworkflow errorsticket resolutionconfiguration changesuser training
Soft skills
analytical skillstroubleshooting skillscommunication skillsproblem-solving skills