Account Executive

• Responding to telephone/fax/e-mail inquiries related to product or offered services
• Directing requests regarding maintenance, customer service, or technical support to the appropriate teams.
• Participate as requested by the Customer Care team on maintenance renewal efforts
• Proactively reach out to all assigned Accounts in the CRM on a regular basis to assess their current and future needs and to respond to them in a prompt, accurate manner.
• Provide post-sales follow ups with customers
• Generate leads, or qualify incoming leads from Marketing, and either forward to Sales or follow up as appropriate.
• Follow up with clients for initial discovery after marketing seminars or webcasts or conferences
• Promote, quote, and sell Esri products, services and training and/or 3rd party products offered by Esri Canada to the Esri Canada client base as appropriate
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the corporate CRM system.
• Work with Regional Manager/Marketing on various client campaigns and target marketing
• Contact customers to promote trainings, marketing events, and user conferences when required
• Act as a backup for the other Insider Sales representative
• Coordinate pre-order processing including sending customers required sales order documents

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