IT Support

• Providing front line support for products and services to the Internal users.
• Manage Incident/Service Requests within the SLA target and to the requirement of the end users.
• Handle IT related day to day systems and application requests for Laptop/Desktop.
• Assist office and remote users globally with right tone and attitude.
• Perform related duties as assigned or requested.
• Assists business with implementation of hardware and software changes to OnPrem/cloud services.
• Create/maintain IT documents & Assets/SOP records as required for knowledge sharing with admins or end users.
• Follow Incident, compliance process and policies without failure.
• Understanding security hardening of laptops (patch management, encryption, backup etc.)

IT Specialist

IT Specialist

AVP, Audit Manager – Technology

VOIP IT Support Specialist

Panel Helpdesk Associate