Customer Service Associate II
ESA - Electronic Security Association
Customer Service Associate
ESA - Electronic Security Association
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky
Visit company websiteSalary
💰 $17 - $29 per hour
Job Level
JuniorMid-Level
About the role
- Report to the Datacom Inside Sales Supervisor and provide world-class customer service
- Respond to customer inquiries via incoming phone calls & emails
- Assist customers with project registrations, special pricing, placement of orders & quotes
- Exhibit understanding of DataCom or Structured cabling and network infrastructure products
- Listen attentively to customer needs and concerns
- Accurately input customer & supplier data, leave detailed notes, and follow up as needed
- Utilize internal & external resources and multi-task through them as needed
- Learn new technologies quickly and maintain a keen eye for detail
- Meet expectations in monthly KPIs identified by DataCom leadership
- Meet required schedule adherence guidelines as identified by organization
- Work in a fast-paced, entrepreneurial, goal-oriented environment emphasizing accountability and calmness under pressure
Requirements
- Strong verbal and written communication skills
- 3+ Year Customer Service
- Must be able to work full-time hours between 8am-8pm E
- Experience using Microsoft Office Products
- Epicor Prophet 21 Experience
- Salesforce Experience
- Bilingual abilities is a plus
- This position is not eligible for US visa sponsorship
- No formal education required
