Program Manager

• Partner with the GTM Operations team, the DIO organization, Legal and bid management teams to conduct thorough needs analyses and define the enablement scope for new process launches, policy rollouts, or significant tool updates.
• Develop comprehensive, audience-specific learning paths and curriculum structures that effectively translate operational requirements into field capabilities.
• Manage the enablement lifecycle for multiple programs concurrently, ensuring alignment with project timelines and business readiness goals.
• Design and develop in partnership with Enablement Services, core enablement assets (e.g., job aids, training guides, presentations, knowledge checks) for field audiences, ensuring all content is accurate, clear, and focused on behavioral change.
• Act as the internal liaison with the Enablement Instructional Design Vendor Manager, clearly defining content needs and providing Subject Matter Expertise (SME) inputs to external agencies.
• Actively investigate, pilot, and deploy Generative AI and other advanced tools to accelerate the content development cycle (e.g., initial script drafting, knowledge article generation, quick simulation builds) and improve the personalization of learning delivery.
• Coordinate all aspects of program launch, including scheduling training sessions, managing communications, work with the Enablement Services team on setting up tracking within the Learning Management System (LMS), and coordinating internal delivery resources.
• Facilitate virtual and in-person training sessions as required, acting as a credible subject matter expert on the enabled operational topics.
• Manage post-launch feedback loops and content iteration, ensuring programs remain current and effective as operational standards evolve.
• Define and track enablement success metrics (e.g., adoption rates, usage compliance, knowledge retention, program satisfaction) aligned with the operational goals of the enabled systems or processes.

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