Business Operations

• CRM & BI Integration. Own the architecture, customization and integration of Microsoft 365 Sales, Business Central, Dataverse and Power BI.
• Corporate IT Operations. Oversee Help Desk services, end-user device management, identity and access management, endpoint configuration, and core IT service delivery.
• Data Governance & Analytics. Establish data quality and governance policies.
• Security & CMMC Compliance. Lead efforts to maintain CMMC compliance by defining roles and responsibilities and implementing security controls across access management, encryption, endpoint protection and incident response.
• Custom Web Applications. Oversee the development of internal SvelteJS web applications hosted on Cloudflare (using D1 and R2).
• Cross ‑ Functional Leadership. Partner with Sales, Operations, Finance, Service Delivery, IT and Security teams to translate business needs into technical solutions.
• Budget Oversight & Financial Management. Develop and manage the business systems budget, working closely with Finance to plan, forecast and allocate resources.

Director of Business Systems – Data Modernization

Lead Director, Business Operations and Strategy

Senior Business Process Consultant

Business Process Management Developer

Business Operations

Business Operations Analyst Intern, Undergraduate