Product Operations

• Support, maintain, and continuously improve product workflows including intake, prioritization, requirements, and release process to support predictable, high-quality delivery.
• Own and optimize the tools that support product delivery such as JIRA, Confluence, and internal documentation repositories.
• Organize templates and repeatable workflows for PRDs, user stories, acceptance criteria, and release artifacts.
• Ensure dependencies, risks, and timelines are clearly tracked and visible across teams.
• Collaborate closely with cross-functional and executive teams to keep initiatives on track and aligned to roadmap priorities.
• Support planning and coordination of releases, including tracking status, aligning stakeholders, and consolidating updates.
• Facilitate efficient communication between teams, ensuring the right people have the right information at the right time.
• Partner with Engineering and Product to ensure test plans, release checklists, proper documentation and sign-offs are complete before deployment.
• Help define and maintain dashboards and reporting on roadmap progress, release health, and product delivery metrics.
• Track key indicators such as cycle time, release cadence, and throughput to support continuous improvement.
• Support Product leaders by organizing data, feedback, and insights needed for prioritization and continuous improvement.
• Support creation and coordination of internal release notes, feature overviews, and enablement materials.
• Ensure Customer Success, Implementations, and Support receive accurate and timely updates about what’s shipping, when, and why.
• Help manage product feedback loops. Organizing customer feedback, field input, and support tickets into actionable insights for the Product team.
• Maintain a clear, up-to-date source of truth for product decisions, roadmaps, and release plans.
• Keep internal product documentation organized, up-to-date, and easily accessible.
• Help drive consistency in how Product work is documented, communicated, and reviewed across teams.

Product Operations Specialist

Product Operations Analyst