Enterprise Bot

Customer Success Manager – Project

Enterprise Bot

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇸 Spain

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Job Level

Mid-LevelSenior

About the role

  • Onboarding Navigator : Safely introduce new customers to our world of AI/SaaS solutions.
  • Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the customers' specific use cases and business objectives.
  • Testing & QA Advocate : Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards.
  • Optimization Partner : Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI.
  • Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
  • Relationship Architect : Build strong, long-term relationships – as the foundation for trust, success, and mutual growth.
  • Adoption Catalyst : Conduct training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
  • Feedback Loop Coordinator : Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions.
  • Growth Scout : Work with sales to identify renewal, extension, and upselling opportunities and drive mutual growth.

Requirements

  • Native German speaker with excellent English skills; additional languages, especially Spanish, French, are a significant advantage.
  • Degree in Business Administration, Computer Science, or a related field.
  • 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally in the SaaS or Automation industry.
  • Hands-on experience with bot building, automation workflows, integrations, and QA testing is a big plus.
  • Familiarity with AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.
  • Strong analytical skills to interpret data and translate it into actionable recommendations.
  • Excellent communication and presentation skills, with the ability to explain technical concepts clearly and in a customer-friendly way.
  • Proven ability to manage multiple client projects simultaneously and meet deadlines.
  • Team-oriented mindset and a passion for maximizing customer value and measurable results.
Benefits
  • A culture comprised of diverse, global teams who share a passion for collaboration and excellent customer service.
  • The opportunity to make an impact on a rapidly growing startup and innovative, cutting-edge AI products and solutions.
  • A competitive salary and development opportunities for your future career.
  • A great work environment with open feedback, flat hierarchies, and an inspiring mix of purpose, challenge, and fun – that's what makes working at Enterprise Bot so special.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bot buildingautomation workflowsintegrationsQA testingAI solutionsNLP solutionsAPIslow-code platformsno-code platformsdata analysis
Soft skills
analytical skillscommunication skillspresentation skillsproject managementcustomer relationship managementteam-oriented mindsettraining and enablementproblem-solvingcustomer advocacytime management