Collections Representative
Enova International
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Iowa, Montana, Utah, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Junior
About the role
- Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
- Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
- Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
- Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
- Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.
Requirements
- A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets.
- Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls.
- Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements.
- Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously.
- Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure.
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
debt collectionspayment arrangementscall flow managementcustomer interaction recordingproblem solving
Soft skills
conflict resolutioncommunicationactive listeningde-escalation techniquesnegotiationempathyself-managementtime managementattention to detailmultitasking