Assistant Manager – Lock Service Desk
ENGINEERING DESIGN CONSULTANCY GROUP
full-time
Posted on:
Location Type: Hybrid
Location: Earlsfield • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £32,000 - £35,000 per year
Job Level
Mid-LevelSenior
About the role
- Support the day-to-day performance and continuous improvement of both desk and field operations
- Assist in day-to-day running of operations, ensuring work is scheduled, tracked, and delivered efficiently
- Act as a first-line leader for desk and field-based teams, providing guidance and support
- Monitor daily customer interactions and support the team in delivering excellent service
- Gather and analyze operational performance data to support decision-making
- Identify small-scale improvements in process and workflow to impact performance or service
- Maintain clear communication with Sales, Stores, and Field teams
Requirements
- Strong and assertive Team Leader / Assistant Manager
- Experience in leading desk and field operations
- Problem-solving skills
- Ability to motivate teams
- Customer service orientation
- Experience in performance monitoring and reporting
- Knowledge of operational policies, H&S standards, and quality procedures
Benefits
- 33 days Annual Leave (includes bank holidays)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (up to the value of £2k)
- Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
- Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
- An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance monitoringdata analysisprocess improvementworkflow optimization
Soft skills
team leadershipproblem-solvingmotivationcustomer service orientationcommunication