Engage Squared

Associate Change Consultant – Communications and Adoption

Engage Squared

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

JuniorMid-Level

About the role

  • Support the delivery of change and adoption projects including: Conducting change impact assessments, training needs analysis, developing user personas and business scenario analysis
  • Developing and preparing change strategies, contributing to the development, leading, and supporting of activities designed to effect culture change and meet alignment objectives
  • Creating and tailoring of material such as videos, user guides and awareness communications
  • Delivering product-specific and scenario-based training virtually and in-person
  • Creating a positive perception of the change by developing messaging and techniques to respond to resistance, improve change willingness, and emphasize benefits
  • Taking part in demos/roadshows at client sites in lead up to go-live or during launch
  • Engaging with end-users through analysis interviews, focus groups and during launch phase at genius bars, or floor walking
  • Undertaking analysis and reporting on the effectiveness of change & adoption campaigns on end users
  • Staying abreast of product changes within the Microsoft ecosystem, to support continued enhancement of our collateral and internal knowledge, including running Brown Bags to keep our staff across latest functionality
  • Ongoing involvement in internal innovation of our approach and deliverables
  • Liaising with Project Managers through project lifecycle and light touch ownership of project resourcing and budget requirements

Requirements

  • Excellent experience writing and distribution of communications both internally and with our customers.
  • Working knowledge of Microsoft 365 applications, e.g. Microsoft Teams, OneDrive, SharePoint Online etc.
  • Understanding of PROSCI, PCI or similar change management methodologies
  • Ability to engage with stakeholders, understanding business needs, running requirement workshops and documenting requirements
  • Experience facilitating training sessions
  • Experience in communications and stakeholder engagement highly desirable
  • Consulting experience highly desirable
  • Proven experience creating custom user training collateral (user guides, videos, flyers)
  • Proven ability to work in a time sensitive environment
  • Certifications: PROSCI certified (highly desirable)
  • Microsoft Adoption Specialist Certification (desirable)
Benefits
  • Flexible work arrangements
  • Professional development opportunities
  • Health insurance
  • Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
change impact assessmentstraining needs analysisuser personasbusiness scenario analysischange strategiestraining facilitationcustom user training collateralanalysis and reportingstakeholder engagementrequirement documentation
Soft skills
communicationstakeholder engagementconsultingtime managementadaptabilitycreativityproblem-solvingcollaborationleadershipinnovation
Certifications
PROSCI certifiedMicrosoft Adoption Specialist Certification