Project Manager

• Lead the full implementation lifecycle, including discovery, requirements gathering, solution design, configuration coordination, testing oversight, and go-live execution.
• Develop detailed project plans, timelines, and milestones tailored to each client’s operational needs and readiness.
• Facilitate project kickoffs, status meetings, requirements sessions, and validation workshops with clients and internal teams.
• Coordinate cross-functional resources such as Technical Services, Product, Revenue Cycle Operations, Training, and Support to ensure timely delivery of project tasks.
• Assess project dependencies and constraints, and rapidly escalate blockers, resource gaps, or schedule risks to leadership and cross-functional teams to safeguard project delivery.
• Ensure all implementation documentation is completed, stored, and communicated appropriately (e.g., project plans, meeting notes, technical requirements, configuration guides).
• Conduct readiness assessments and lead final go-live planning, ensuring clients are operationally prepared and aligned on next steps.
• Maintain a thorough knowledge of product functionality and best practices for usage and configuration.
• Partner closely with CSMs and Support to ensure a seamless transition from implementation to ongoing account management.
• Provide CSMs and Support with project insights, operational nuances, and client-specific needs that will impact long-term relationship success.
• Communicate project status, risks, dependencies, and escalation points to CSMs and support regularly.
• Collaborate with CSMs and Support regarding client expectations, training needs, workflow adjustments, and change management planning.
• Participate in client meetings alongside CSMs and support when strategic or complex project alignment is required.
• Serve as the primary point of contact for clients during the implementation process.
• Establish trust with client stakeholders by delivering clear communication, timely updates, and proactive solutions.
• Manage client expectations regarding scope, timeline, resource availability, and project responsibilities.
• Translate technical concepts into clear business language for client stakeholders.
• Address escalations and provide structured resolution paths.
• Maintain accurate and up-to-date project tracking, status reports, action logs, decision logs, and risk registers.
• Provide internal leadership with regular KPI updates on project health, timelines, and resource utilization.
• Ensure implementations adhere to organizational standards, methodologies, and best practices.
• Contribute to continuous improvement initiatives in project management processes, documentation templates, and implementation playbooks.

Project Manager – Implementations

Project Manager

Project Manager – Temporary

Senior Project Manager

Oracle Cloud Project Manager