Support Engineer

• You analyze and resolve incidents and service requests as part of 2nd level support.
• When technical challenges arise in the Microsoft Azure infrastructure, you investigate the issues and find solutions.
• You actively support the administration and further development of our Azure environments.
• Management of user and group policies in Entra ID (Azure AD) is part of your responsibilities.
• You efficiently automate routine tasks with PowerShell and develop appropriate scripts.
• You contribute your expertise on database topics related to Microsoft SQL Server, including T-SQL queries.
• In close cooperation with 1st Level Support and other departments, you ensure high service quality.
• You document solutions, processes, and best practices to ensure knowledge is retained sustainably.

IT Support Engineer – 2nd/3rd Level

IT Support Engineer – 1st/2nd Level