Program Manager
Emerald Technologies
full-time
Posted on:
Location Type: Office
Location: Brea • California • 🇺🇸 United States
Visit company websiteSalary
💰 $67,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services
- Works with site Lead PM to provide revenue forecasting by account
- Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
- Provide verbal and written communication to customers to ensure expectations are met
- Serve as the primary site liaison between the company and the customer to ensure customer requirements are met
- Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program
- Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs)
Requirements
- Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience
- At least 2 years of related experience in relevant manufacturing industry
- Knowledge of manufacturing, Engineering and Technical Services
- Strong written and verbal communication skills
- Prior experience driving customer account development
- Prior experience in managing customer revenue growth and commercial management/execution
- Proficient computer skills: MS Office (Excel, Word, and PowerPoint)
Benefits
- Competitive medical, dental, and vision benefits
- Health Savings Account/Flexible Spending Account
- 401K and company matching with no vesting period
- PTO for rest and relaxation
- Gym reimbursement (through Anthem)
- Employee Assistance Program
- A safe and inclusive work environment with team and management support
- Employee training and development
- Community service and philanthropic initiatives
- Employee appreciation and events
- Career advancement opportunities
- Employee Referral program
- Employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
revenue forecastingcustomer account developmentcommercial managementcustomer revenue growthmanufacturing knowledgeengineering knowledgetechnical services knowledge
Soft skills
customer satisfactioncommunicationteam managementproblem-solvingorganizational skills
Certifications
Bachelor's degree in business administration