Operations

• Provide leadership and direction to a team of internal and external docketing professionals
• Oversee workload distribution, task allocation, vendor resources, and ensure team members meet performance objectives
• Identify training needs and develop and conduct training sessions for team members on docketing procedures, best practices, and new processes
• Lead process improvement initiatives to drive team productivity and effectiveness
• Anticipate and resolve key issues related to management of global IP correspondence and data management
• Develop and implement policies and procedures related to incoming communication and docketing to ensure that they are streamlined, efficient, and tasks are assigned to the appropriate docketer
• Assess the potential impact of industry changes on workflow and documented procedures
• Maintain up-to-date knowledge of intellectual property (IP) industry rules and regulations
• Research and provide requested information directly to the originator where appropriate
• Identify areas for improvement in the communication and task assignment processes and implement changes as necessary to increase efficiency and accuracy
• Supervise and influence the creation of new matter records, adhering to strategies defined by the appropriate business unit general patent counsel
• Collaborate with and influence cross-functional teams to support Lilly IP Operations
• Maintain docketing playbook and other work instructions to ensure team practices are up to date
• Take on other related duties as needed to enhance operational efficiency and support Lilly IP Operations

Associate Director – Docketing, IP Operations

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