EAP Consultant II – Behavioral Health
Elevance Health
full-time
Posted on:
Location Type: Hybrid
Location: Washington, DC • Connecticut, District of Columbia, Illinois, Kentucky, Maryland, New Jersey, New York, Ohio, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $69,720 - $119,520 per year
Job Level
Mid-LevelSenior
About the role
- Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action
- Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
- Manages Critical Incident Stress Debriefing requests
- Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
- Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
- Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
- Manages shared mailbox used by clients and external vendor to forward information that must be reviewed and placed in documentation system
- Provides 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives
- Participates in required in-person training/onboarding sessions
Requirements
- Requires a HS diploma or equivalent
- Minimum of 5 years of direct psychiatric and/or substance abuse experience
- Prior managed care experience
- Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor in applicable state(s) required
- MA/MS preferred
- Proven experience managing high-volume inbound calls in a call center
- Experience in Mental Health or Substance use assessments
- Experience with Microsoft Outlook, Teams, etc.
- Ability to work Monday – Friday 8 hour shift between 8:00 am - 8:00 PM EST
- Candidates must be within a reasonable commuting distance of posting location(s) unless accommodation granted
- May be required to become vaccinated against COVID-19 and Influenza for certain patient/member-facing roles
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401(k) contribution / 401(k) +match
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical, dental, vision
- short and long term disability benefits
- life insurance
- wellness programs
- financial education resources
- stock purchase plan
- professional and personal development opportunities
- flexible work arrangements / virtual work options
- work/life support
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
psychiatric experiencesubstance abuse experiencecrisis interventionbehavioral healthcare assessmentproblem resolutionmanagement consultationhigh-volume inbound call managementmental health assessmentsubstance use assessment
Soft skills
customer servicecommunicationproblem-solvingconsultationteam collaboration
Certifications
LPCLCSWLMSWLMFTLMHC