Consultant

• Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and request for services; receives client request, assesses situation, determines appropriate course of action
• Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s)
• Manages Critical Incident Stress Debriefing requests
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan
• Applies specialized knowledge in substance abuse, domestic abuse, grief counseling, workplace problems, and management consultation
• Provides employer consultation to supervisors, managers, and Human Resources of the EAP contracted organization
• Manages shared mailbox used by clients and external vendor to forward information that must be reviewed and placed in documentation system
• Provides 24/7 Behavioral Health and Employee Assistance services to up to approximately 10 million lives
• Participates in required in-person training/onboarding sessions

EAP Consultant II – Behavioral Health

Business Analytics Consultant

Member Consultant II

Member Consultant II

Member Consultant II

Principal Solution Consultant