Customer Service Assistant
Element Solutions Inc
full-time
Posted on:
Location Type: Office
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Process orders accurately and efficiently using ERP systems, ensuring timely delivery and invoicing.
- Respond to questions regarding products, pricing, availability, and delivery schedules.
- Assist with quotations, order tracking, and preparation of sales reports.
- Liaise with logistics, supply chain, and finance to ensure customer requirements are met.
- Address order discrepancies, delays, or complaints, ensuring customer satisfaction.
- Update customer data and order history in CRM and ERP systems.
- Identify opportunities to enhance processes and improve service levels.
Requirements
- Prior experience in customer support or sales administration, ideally in a manufacturing or chemical environment.
- Proficiency in systems such as SAP or Salesforce; ability to manage data and workflows effectively.
- Understanding of order-to-cash processes, including pricing, delivery, and invoicing.
- Strong interpersonal and written communication skills, with a professional and customer-friendly approach.
- Capable of handling customer issues and coordinating with internal teams to find solutions.
- Attention to detail in managing customer records, documentation, and reporting.
- Ability to manage competing demands and meet deadlines.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processingdata managementorder-to-cash processessales reportingquotation preparationorder trackingcustomer data managementdocumentation managementattention to detail
Soft skills
interpersonal skillswritten communication skillscustomer serviceproblem-solvingcoordinationtime managementcustomer satisfaction focus