Customer Support
Elektrovorteil
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You are the first point of contact for our B2C customers for questions and concerns — by phone, email, and through our ticketing system.
- You analyze and document incoming inquiries and find solutions — quickly, professionally, and with a customer-focused approach.
- You work closely with other departments such as Sales and the Back Office to ensure the best possible customer experience.
- You help improve internal processes and continuously enhance our service quality.
Requirements
- You have initial experience in customer service, ideally in the B2C sector.
- You communicate professionally, empathetically, and solution-oriented — both verbally and in writing.
- You have a good technical understanding and quickly familiarize yourself with new tools and systems.
- You are a team player but also work independently and in a structured manner.
- Excellent German language skills, both written and spoken.
Benefits
- Creative and motivating work environment
- 100% remote work
- Competitive salary and bonus schemes
- Training and career development opportunities
- Digital company events
- Regular workations to meet the team in person
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-focusedprofessional communicationempathysolution-orientedteam playerindependent workstructured work