Chief Information Officer, Virtual
Effortless Office
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $125,000 per year
Job Level
Lead
Tech Stack
Cyber Security
About the role
- Obtain and maintain deep knowledge of the client’s business, workflows, and priorities.
- Conduct ongoing discovery of the client’s business model, organizational structure, goals, and challenges.
- Collaborate with clients to map out current vs. desired-state workflows.
- Analyze client business processes and identify areas for improvement through technology.
- Design and maintain a short-term and long-term strategic roadmap profile for each client.
- Assist with onboarding new clients and perform 90-day reviews to ensure successful and correct implementation of services purchased.
- Lead regular strategic review meetings with clients to revisit goals, review IT performance, and refine plans.
- Design and present technology proposals including generating quotes.
- Develops remediation strategies and process improvements to prevent recurring issues/incidents.
- Work with the Technical Alignment Manager to identify misalignments with EO and industry standards.
- Assists with security policies, compliance frameworks (HIPAA, SOC 2, PCI), and business continuity planning.
- Guides cybersecurity strategy (e.g., backup, MFA, endpoint protection).
- Help clients prepare for change by communicating business impact and training needs for IT changes.
- Support successful adoption of new technologies by aligning implementation with workflow needs.
- Provide business-level insight to support training, communication, and engagement plans.
- Build and nurture strong, collaborative, long-term relationships with clients and end users.
- In conjunction with the Service Delivery Manager, attend regular meetings and conduct monthly "soft-check-ins" to ensure client satisfaction.
- Communicate with key stakeholders to address and resolve concerns related to client/contract/service risks.
- Work with the SDM to facilitate and follow up on CSAT and NPS surveys.
- Proactively managing license, contract, and subscription renewals to ensure continuity and client/partner satisfaction.
- Maintain accurate account records and pipeline data using CRM tools.
- Track and report on key account activities, forecasts, and feedback.
Requirements
- 10+ years of experience in IT including 5+ years of leadership and client-facing roles
- A bachelor’s degree in Business or related field
- Prior experience working with Managed Service Providers and B2B account management
- Vast understanding and experience of business operations and finance
- Vast knowledge of various IT products and solutions
- Experience working with regulatory frameworks and governing bodies (HIPAA, SOC, etc.)
- Demonstrated ability to provide both strategic direction and operational support to clients and team members
- Strong organizational and technical problem-solving skills
- Experience prioritizing multiple responsibilities in a fast-paced environment
- Strong communication (written and verbal) and interpersonal skills
- Dedicated to customer service and satisfaction.
Benefits
- Health, dental, and vision insurance
- 401K + employer match
- Paid time off and holidays
- Opportunities for career growth and development
- Training and certification support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process analysisstrategic roadmap developmenttechnology proposal designremediation strategiescybersecurity strategycompliance frameworksaccount managementIT performance reviewCRM toolsB2B account management
Soft skills
client relationship managementorganizational skillstechnical problem-solvingcommunication skillsinterpersonal skillscustomer serviceleadershipcollaborationtraining and supportstakeholder communication
Certifications
HIPAA complianceSOC 2 compliancePCI compliance