Systems Engineer

• Overall Purpose This position performs installation, system administration, and integration tasks for the EWS Identity Governance and Administration platform.
• DevOps support for Identity Governance and Administration solutions to include Incident and Request management.
• Provide administration and support for current onboarding/offboarding activities such as add/delete/move identity accounts
• Recommend system development tasks to include design, build, integration, and formal testing of IGA platform integrations.
• Create and maintain policies and technical documentation to ensure efficient planning and execution.
• Create and maintain comprehensive documentation of best practices for all implemented system configurations.
• Provide routine technical software support, including evaluation, installation, configuration, and on-going support.
• Provide required reporting and analytics information as needed
• Participates with other technical team members and departments to recommend solutions and resolve priority issues in a timely manner.
• Interact with multiple internal customers and external vendors and partners to provide quality customer service.
• Participate in 24x7 on-call rotation and act as escalation point.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

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