NOC Analyst
EdgeUno
full-time
Posted on:
Location Type: Hybrid
Location: Uberlândia • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudGrafana
About the role
- Monitor network devices and systems using tools like Zabbix, LibreNMS, and Grafana
- Diagnose and troubleshoot network issues, escalating when necessary
- Open, manage, and follow up on tickets with internal and external stakeholders
- Maintain accurate documentation of network configurations and incident resolutions
- Respond to customer inquiries via calls and tickets in English
- Collaborate with the Network Engineering Team on network configurations and improvements
- Participate in special projects across the Network, SRE, and Cloud teams
Requirements
- Fluent English (mandatory)
- CCNA, JNCIA, or other network certification OR previous experience in a NOC or similar technical support environment
- Strong interpersonal and communication skills
- Ability to work independently and handle shift-based schedules
- Customer-focused mindset, especially under pressure
- Eagerness to learn and continuously grow in the networking field.
Benefits
- Competitive compensation package
- Training and development opportunities
- Collaborative environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network monitoringtroubleshootingnetwork configurationsincident resolution
Soft skills
interpersonal skillscommunication skillscustomer-focused mindsetability to work independentlyeagerness to learn
Certifications
CCNAJNCIA