Manager

• Develop, implement, and manage a Quality Management System designed to ensure continuous production of products that meet or exceed our customers’ expectations
• Provide leadership, direction, and supervision to a team of quality/process engineers, technicians, supervisors, and inspectors
• Define roles and responsibilities, communicate expectations, and hold direct reports accountable
• Investigate and correct customer issues and complaints relating to quality
• Develop and analyze statistical data and product specifications to determine standards and to establish quality and reliability expectancy of finished products
• Ensure a high level of internal and external customer satisfaction
• Administer document control and configuration management systems
• Provide and oversee inspection activities for products throughout the entire manufacturing cycle
• Support New Product Introduction to customer requirements and specifications

Quality Manager

Global Supply Manager, Ropes and Soft Goods