Customer Service Specialist
Ecole Vanguard School
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exceptional customer service to students, parents, and faculty by addressing inquiries via phone, email, and in person.
- Maintain and update student records accurately in the school’s database, ensuring confidentiality and compliance with data protection regulations.
- Coordinate with various departments to resolve issues and improve overall service delivery, ensuring a seamless experience for all stakeholders.
- Assist in organizing school events and activities, supporting communication efforts to ensure successful execution and participation.
- Gather and analyze feedback from students and parents to identify areas for improvement and contribute to enhancing the overall educational experience.
Requirements
- Bachelor's degree in Education, Communication, or a related field.
- Proven experience in customer service, preferably within an educational environment.
- Strong communication and interpersonal skills, with the ability to interact effectively with students, parents, and staff.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in both French and English languages is required.
Benefits
- Career Training 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedata protection compliancerecord maintenancefeedback analysis
Soft skills
communication skillsinterpersonal skillsconfidentialityprofessionalismorganizational skills
Certifications
Bachelor's degree in EducationBachelor's degree in Communication