ECIS, the Educational Collaborative for International Schools

School Experience Manager

ECIS, the Educational Collaborative for International Schools

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Illinois, Maryland, Missouri, New Jersey, North Carolina, Ohio, Pennsylvania, Texas • 🇺🇸 United States

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Salary

💰 $70,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)
  • Creatively use tools to maximize meaningful communication and client interface
  • Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
  • Leverage other teams (Support, Implementation, PD, etc) to serve client needs
  • Provide consultative partnerships to maximize product and service efficacy for clients
  • Track and understand the health of clients within the portfolio
  • Identify at-risk situations and partner with the Regional Lead or Director to address these
  • Leverage relationships and communication to meet retention/renewal goals
  • Identify and deploy micro-campaigns
  • Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
  • Partner with Sales to nurture upsell/cross-sell leads

Requirements

  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations
  • Prior experience with K-12 education, especially with educational technology, is highly valued.
  • Balances team and individual responsibilities; supports everyone’s efforts to succeed.
  • Able to liaise across teams (e.g., support, tech, sales, etc.) to facilitate and achieve the correct solution for a client.
  • Understands or capacity to learn business implications of decisions; displays an orientation to profitability; demonstrates knowledge of the market and competition; aligns work with strategic goals.
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
  • Develop strategies to achieve organizational goals; understand the organization’s strengths and weaknesses; analyze the market and competition; identify external threats and opportunities; adapt strategies to changing conditions.
  • Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; dedicated to seeing a task through to completion.
  • Able to organize and prioritize competing client portfolio demands, including inbound requests, outbound calls, and emails, conference follow-up, accounts receivable, internal meetings, and other tasks as they arise.
  • Passion and drive to succeed, going beyond what’s expected, looking for growth opportunities.
  • Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group of people.
  • Proficiency and/or willingness to learn common business and communication technologies (i.e., SalesForce, HubSpot, Zoom, Skype, Slack, etc.).
Benefits
  • PTO for vacation (16 days, increasing with tenure), sick (10), holidays (12) and other life events
  • Medical, dental, vision, life and disability insurances
  • Monthly health and wellness allowance
  • Home Internet Allowance
  • 401(k) & Roth Retirement Plans, Faria offers a 3% match up to 6% of employee invested funds
  • Company AT&T wireless plan
  • Professional development activities & budget
  • Various employee recognition programs and company sponsored social events
  • Unlimited books budget

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
problem-solvingdata analysisstrategic planningclient relationship managementconsultative partnershipmarket analysiscross-sellingupsellingcampaign developmentportfolio management
Soft skills
communicationteam collaborationorganizational skillsadaptabilityintegritytrust-buildingdedicationrespectfulnessinspirationdrive for success